Effective Date: October 23, 2025
Last Updated: October 23, 2025
🔒 Privacy Policy
📝 Our Commitment:
WizXHost.in ("WizXHost", "we", "us", or "our") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you use our web hosting and domain services.
👤 Data We Collect
- Account Details: Name, email, phone, address
- Payments: Credit/debit info via Razorpay (secured)
- Contact: Support messages/inquiries
- Technical: IP, browser type, logs, cookies
- Domains/Hosting: WHOIS info, files, backups
⚙️ Data Usage & Sharing
- Accounts/billing/services provisioning
- Customer support, security, legal compliance
- Third party: Razorpay, registrars, datacenters only for service delivery
- No unauthorized sharing/selling of user data
🛡️ Security & Rights
- SSL/TLS encryption for all transactions
- Restricted access, security audits/firewalls
- Right to update/delete/export your data
- Request account deletion or marketing opt-out anytime
🌏 Data Location/Compliance
- Indian servers/data centers
- Compliant with Digital Personal Data Protection Act, 2023, IT Act 2000
- ICANN and RBI guidelines for relevant services
- Minors (<18) barred; parental consent required if underage
📞 Privacy Contact
Email (DPO): dpo@wizxhost.in
Support: support@wizxhost.in
Phone: (+91) 947-274-3358
Address: Ranchi, Jharkhand - India, Pin Code: 834001
💸 Refund/Cancellation Policy
✅ 7-Day Money-Back Guarantee:
First-time customers for shared hosting plans are eligible for 100% refund if requested in 7 days, no questions asked.
🎁 Refund Eligible Services
- Shared Hosting: 7-day full refund on new purchase
- Monthly/Annual Plans: Refund/credit within 7 days
- Migration/SSL/Backup: Refund if service not provided
🚫 Non-Refundable Services
- Domain Registration/Transfer/Renewal (ICANN policy)
- Setup/Migration/Restoration fees after completion
- Premium domains, used SSL
🎟️ How to Request Refund
- Email: refunds@wizxhost.in
- Submit ticket in client area
- Call: (+91) 947-274-3358, (+91) 886-288-6488
- Include detailed reason, account, invoice IDs
🔄 Cancellation/Chargebacks
- Auto-renewal can be disabled anytime; cancel via ticket
- Chargeback/Disputes → immediate account suspension, investigation
- Service termination for policy abuse/violation
📅 Policy Updates & Contact
- Updates notified via email/website
- All refund/cancellation queries: Refunds/Billing Team
- Email: billing@wizxhost.in | support@wizxhost.in
By using WizXHost services, you acknowledge that you have read, understood, and consent to the practices and terms in this Privacy and Refund Policy.